Winning with the Caller from Hell PDF ePub eBook

Books Info:

Winning with the Caller from Hell free pdf Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT--listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer--is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.

About Shaun Belding

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Details Book

Author : Shaun Belding
Publisher : ECW Press
Data Published : 01 June 2006
ISBN : 1550226959
EAN : 9781550226959
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 204 pages
Age + : 15 years
Language : English
Rating :

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