Tourist Customer Service Satisfaction PDF ePub eBook

Books Info:

Tourist Customer Service Satisfaction free pdf Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave

About Francis P Noe

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Details Book

Author : Francis P Noe
Publisher : Routledge
Data Published : 01 January 2010
ISBN : 128288283X
EAN : 9781282882836
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 193 pages
Age + : 15 years
Language : English
Rating :

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