Performance Measurement Pb PDF ePub eBook

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Performance Measurement Pb free pdf Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.

About Hatry

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Details Book

Author : Hatry
Publisher : Rowman
Data Published : 01 November 1999
ISBN : 087766692X
EAN : 9780877666929
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 286 pages
Age + : 15 years
Language : English
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