Lean Six Sigma in Service PDF ePub eBook

Books Info:

Lean Six Sigma in Service free pdf Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC of DMADV problems solving approach and how it can be applied to service and transaction related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, business purchasing procedures, designing a recruiting process, developing and infrastructure for operational excellence, improving educational program processes.

About Sandra L. Furterer

Wal-Mart Stores Inc., Bentonville, Arkansas and Southern Polytechnic State University, Marietta, Georgia, USA

Details Book

Author : Sandra L. Furterer
Publisher : CRC Press Inc
Data Published : 27 May 2009
ISBN : 1420078887
EAN : 9781420078886
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 468 pages
Age + : 15 years
Language : English
Rating :

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