Great Customer Service on the Telephone PDF ePub eBook

Books Info:

Great Customer Service on the Telephone free pdf Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.

About Kristin J. Anderson

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

Details Book

Author : Kristin J. Anderson
Publisher : Amacom
Data Published : 30 June 1992
ISBN : 081447795X
EAN : 9780814477953
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 96 pages
Age + : 15 years
Language : English
Rating :

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