Measuring Business Excellence PDF ePub eBook

Books Info:

Measuring Business Excellence free pdf Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

About Gopal K. Kanji

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Details Book

Author : Gopal K. Kanji
Publisher : Routledge
Data Published : 09 June 2015
ISBN : 1138863998
EAN : 9781138863996
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 256 pages
Age + : 15 years
Language : English
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