I Want to Complain PDF ePub eBook

Books Info:

I Want to Complain free pdf Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. Instead of writing letters using red biro and block capitals, underlining every other word, swearing at inappropriate places and writing key words twice as big, follow the 'I want to complain' philosophy and make your letters entertaining- make the person dealing with your complaint want to help you instead of shoving your letter under the pile of others they have to deal with that day and getting to it 'later'. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone and just how to ensure your complaints are dealt with as a priority. The second section of the book contains a collection of genuine complaint letters Peter has written over the years using the philosophy laid out in the first section, along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

About Peter Nuttall

Peter became musical director of the Fatfield Junior Operatic Society (now the Rainbow Youth Theatre) in 1996. He then became Director-Chairman of the Washington Theatre Group from 2000 to 2005. He wrote, directed and produced his first stage show at the age of 26, a musical called 'Dark Heart', which was first staged by the Washington Theatre Group in 2001 and again in 2003. He concentrated on writing for stage with 'Cinderella and the Pantomime Thief' and 'Snow White and the Curse of the Ice Queen' among the scripts published by www.lazybeescripts.co.uk.

Details Book

Author : Peter Nuttall
Publisher : Createspace
Data Published : 03 November 2011
ISBN : 1467906093
EAN : 9781467906098
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 98 pages
Age + : 15 years
Language : English
Rating :

Reviews I Want to Complain



17 Comments Add a comment




Related eBooks Download


  • So, What's Your Proposal? free pdfSo, What's Your Proposal?

    Complain. Complain. Complain. Have you ever dealt with high-conflict people who blame you or others for one problem after another without taking any responsibility themselves..


  • Peter's Letters to His Kinsfolk free pdfPeter's Letters to His Kinsfolk

    Excerpt from Peter's Letters to His Kinsfolk I must not attempt to deny. that there are some things in these Letters which are not exactly what I should have judged proper for your Lordships eye- but your Lordship is aware that they were written without the smallest notion of being printed..


  • The Complaints free pdfThe Complaints

    'Mustn't complain' - but people always do...Nobody likes The Complaints - they're the cops who investigate other cops. Complaints and Conduct Department. to give them their full title. but known colloquially as 'The Dark Side'..


  • Everything You Need to Know to Start a Santa Letter Writing Business--Write ... free pdfEverything You Need to Know to Start a Santa Letter Writing Business--Write ...

    Whether you want to start your own small business. or just write personalized letters for family and friends. this book will give you all the tools you need. After 10 years writing personalized letters..


  • Letters to Santa free pdfLetters to Santa

    Pull out and read a collection of letters to Santa written by animals from across the globe. The letters are connected to carefully designed envelopes that ensure they can't be lost..


  • I Want to Complain free pdfI Want to Complain

    How To Download An Ebook. Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book coul