Research in the Decision Sciences for the Service Economy PDF ePub eBook

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Research in the Decision Sciences for the Service Economy free pdf The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond. Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions. The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services- and for others interested in the frontiers of decision science.

About Carmela DiMauro

EDSI, a regional subdivision of the Decision Sciences Institute (DSI), is a nonprofit professional organization of European researchers, managers, educators, and students interested in decision-making techniques and processes in private and public organizations. EDSI was founded in August 2009 by approval of the board of DSI under its President, Ram Narasimhan, and President-Elect, G. Keong Leong. EDSI works toward accomplishing DSI's vision of becoming the premier society for decision-making professionals based on the following key principles: Focus on Relevant Academic Research and Knowledge Dissemination EDSI aims to promote research about business decisions in the European context. It endorses research that meets the requirements of academic rigor and business relevance. The institute disseminates research of its members within the academic and the business community by means of publications, conferences, and other services. Target audiences are the academic community--both graduate students and faculty--as well as business practitioners who are interested in cutting-edge research. Use a Multidisciplinary Research Approach For EDSI, business decisions are not restricted to the classical Decision Sciences, but are seen in a wider context, ranging from operations to marketing and finance, as well as other areas. EDSI provides a forum for research that approaches complex business-decision problems with a multidisciplinary perspective, using accepted, rigorous research methodologies. Create a Truly European Network EDSI wants to foster multinational research in Europe, giving the academic community from the Atlantic to the Urals, from the Polar Circle to the Mediterranean, a forum to network and engage in joint research projects. In doing so the network also aims to foster efforts of its members to obtain research funds from national and transnational institutions such as the European Commission. EDSI is also committed to linking the European community to its peers around the globe. Emphasize Teaching and Research EDSI sees excellence in teaching as a key enabler to disseminate its research and have impact in the business community. To achieve this objective, EDSI provides a platform for dissemination of research related to the pedagogical dimension of business-decision problems. Collaborate with Established European Research Networks EDSI defines itself as a complement to established European research networks and, as such, it supports and welcomes collaboration with different organizations. Carmela Di Mauro is Associate Professor of Business and Management Engineering at University of Catania, Italy. After graduating from the University of Catania, she earned a Graduate Diploma from the Johns Hopkins University and a M. Sc. in Project Analysis and Investment at York University in the U.K. She holds a D.Phil. in Economics from the University of York. Her current research focuses on Health Care Management, Organization, Behavioral Operations Management, and Public Procurement. Her recent publications on these topics have appeared in Social Science and Medicine, International Journal of Operations and Production Management, European Journal of Operations Research, and International Journal of Production Economics. She has coordinated several research projects and received research grants from the Italian Ministry of Research (MIUR), the National Research Council (CNR), and Ente Luigi Einaudi. She is also involved in consultancy activity, mainly directed to hospitals and healthcare organizations but also to public administrations and local governments. She was executive board member and member of the editorial committee of the Italian Evaluation Association from 2009 to 2011. She joined EDSI in 2010. In 2011, she served as Vice-President for Southern-Europe- since 2012, she has been a member of the Executive Board, first as Secretary General and Treasurer and currently as President Elect. She is Program Chair of EDSI 2015. She serves as a member of the DSI Global Activities committee. Alessandro Ancarani is Associate Professor of Managerial Engineering at University of Catania, Italy. After graduating from the University of Catania, he took a D.Phil. in Managerial Engineering from the University of Rome "Tor Vergata." He obtained the Italian National Qualification for Full Professorship in 2014. His current research mainly focuses on Health Care Management, Behavioral Operations Management, Performance of Service Organizations, and Public Procurement. His recent publications on these topics have appeared in Social Science and Medicine, International Journal of Operations and Production Management, European Journal of Operational Research, Journal of Purchasing and Supply Management, and International Journal of Production Economics. He has participated in several research projects and received research grants from the Italian Ministry of Research (MIUR), the National Research Council (CNR), and European Commission. He is also involved in consultancy activity, mainly directed to hospitals and healthcare organizations but also to public administrations and local governments. He joined the Executive Committee of the International Purchasing

Details Book

Author : Carmela DiMauro
Publisher : Pearson FT Press
Data Published : 03 September 2015
ISBN : 0134052358
EAN : 9780134052359
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 368 pages
Age + : 15 years
Language : English
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