101 Activities for Delivering Knock Your Socks Off Service PDF ePub eBook

Books Info:

101 Activities for Delivering Knock Your Socks Off Service free pdf Today's customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron Zemke's "Knock Your Socks Off Service[registered]" book series, "101 Activities for Delivering Knock Your Socks Off Service" provides readers with practical tools to help meet their customers' needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them create an action plan for improvement. This title is written in the same accessible and humorous style that made this series a classic. Divided into 20-30 minute activities, this invaluable guide will help all readers improve their service and wow their customers.

About Performance Research Associates

Performance Research Associates, INC., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and mediumsized corporations and non-profits.

Details Book

Author : Performance Research Associates
Publisher : Amacom
Data Published : 01 July 2009
ISBN : 0814414443
EAN : 9780814414446
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 367 pages
Age + : 15 years
Language : English
Rating :

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