Dealing with Difficult People PDF ePub eBook

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Dealing with Difficult People free pdf

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.
"
Dealing with Difficult People" looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the different types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. He has also included new advice on conflict, cyberbullying and setting guidelines for social media use at work, as well as examples of dialogue in dealing with difficult customers.
Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

About Roy Lilley

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.

Details Book

Author : Roy Lilley
Publisher : Kogan Page
Data Published : 15 April 2013
ISBN : 0749466944
EAN : 9780749466947
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 152 pages
Age + : 15 years
Language : English
Rating :

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    Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the