Delighting Your Customers [ARA] PDF ePub eBook

Books Info:

Delighting Your Customers [ARA] free pdf The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This edition offers invaluable advice on: Understanding your customers, Asking for feedback...and learning from it, Creating a customer service strategy, Hiring the right people, Setting up and implementing complaint processes, Adding a personal touch. Being creative...But making sure you can deliver and Learning from your competitors.

About Avril Owton

As a mother, hotelier, award-winning businesswoman and international speaker, Avril Owton has demonstrated a true business personality and dynamic leadership. She is founder and organiser of a regional women's network- a regular speaker for the British organisation, Everywoman- and an active member of the prestigious Institute of Directors.

Details Book

Author : Avril Owton
Publisher : Bloomsbury Qatar Foundation Publishing
Data Published : 05 November 2015
ISBN : 9927101058
EAN : 9789927101052
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 160 pages
Age + : 15 years
Language : English
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