Basic Service Management PDF ePub eBook

Books Info:

Basic Service Management free pdf Service Management is the potent idea that could change the way you run your organisation. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, public sector, not-for-profit...- whether you provide service internally to the rest of your organisation or externally to paying customers- whether you work anywhere from a small business to a government department- this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be. Or this book and its website may be all you need.

About Rob England

Rob England B.Sc., MNZCS, ITCP is an independent IT management consultant and commentator in Wellington, New Zealand. He is a published author of several books and many articles. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.

Details Book

Author : Rob England
Publisher : Two Hills
Data Published : 10 October 2011
ISBN : 0958296936
EAN : 9780958296939
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 64 pages
Age + : 15 years
Language : English
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    . Service Management is the potent idea that could change the way you run your organisation. This useful little book is a pocket guide on how to operate any enterprise, described from the point of vie