Complaint Management Excellence PDF ePub eBook

Books Info:

Complaint Management Excellence free pdf Cook provides practical advice, tools, and techniques for managers to manage any complaints that come into their organization. It explains customer intent, conflict, and management skills. Includes case studies from several international companies.

About Sarah Cook

Sarah Cook is the managing director of Stairway Consultancy, customer service specialists. She is the author of Change Management Excellence and Customer Care Excellence, both published by Kogan Page.

Details Book

Author : Sarah Cook
Publisher : Kogan Page
Data Published : 01 June 2012
ISBN : 0749465301
EAN : 9780749465308
Format Book : PDF, Epub, DOCx, TXT
Number of Pages : 192 pages
Age + : 15 years
Language : English
Rating :

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